FAQ

Q. Do your watches have a warranty?
A. Yes, the watch movements are warranted against manufacturing defects for one year. Our watches use a Japanese Quartz Miyota movement that is reliable and accurate. See our printed warranty included with every watch for details. All watch repairs and replacements are handled at our San Francisco facility.

Q. What type of battery do your watches use?
A. Our watch batteries are standard disc batteries, available anywhere batteries for watches and clocks are sold. Average life for a watch battery is 12 to 18 months.

Q. Can I get a replacement watch band?
A. Yes, we can supply replacement bands for our watches. Please contact our customer service with requests and cost inquiries.

Q. What materials are used in your watches?
A. Leather, Cotton, Nylon, man made fabric, Stainless steel or brass with chrome plating which may have a gloss, matte, antiqued finish or patina that has an aged look. . No exotic or endangered skins used.

Q. Are your watches waterproof?
A. No, they are not. Do not immerse them in water and do not expose them to other extreme conditions. Please refer to a TOKYObay Warranty for further clarification.

Q. How are your watches packaged?
A. Each watch is individually packaged and protected in a sleek custom-made box.

Q. How and where do I send products back for warranty repair or other repairs?
A. Products should be sent to our customer service department along with a warranty or proof of purchase and reason for the return. Please include your name, address and contact telephone number. If the product is not covered by a warranty or it has expired, we will contact you regarding the repair costs.

Q. How do you fold your CarryEco bags?
A.  The proper way to fold your CarryEco bag is as follows:

TOKYObay Inc.
Customer Service / Repair Department
745 Bryant Street
San Francisco, CA 94107
Tel: 1.800.653.1771